Patient Finance & Care Concierge

Memorial Healthcare; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to welcome patients and guarantors across hospital and clinic settings. You will collect demographics, verify insurance eligibility, and explain financial policies to ensure compliance and accuracy.

The role supports patient billing, estimates, and coordinated referrals. Strong communication and attention to detail are essential as you guide patients through insurance information, pre-certifications, and payment

Qualifications

• High School Diploma or Equivalent required.

Responsibilities

• Greet patients and guarantors and obtain demographic, financial, and insurance information.
• Explain policies, verify insurance benefits, and obtain required signatures.
• Provide patient estimates and prepare daily deposits of payments.
• Interviews patients to obtain necessary information and IDs.
• Assist with patient discharge tasks and referrals as needed.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to welcome patients and guarantors across hospital and clinic settings. You will collect demographics, verify insurance eligibility, and explain financial policies to ensure compliance and accuracy.

The role supports patient billing, estimates, and coordinated referrals. Strong communication and attention to detail are essential as you guide patients through insurance information, pre-certifications, and payment