Patient Financial Concierge & Access Specialist

CO043 Memorial Hospital West; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial and insurance information, and verify coverage. Responsibilities include obtaining authorizations, scheduling referrals, and guiding patients through the financial aspects of care.

The role emphasizes customer service, accurate data collection, and adherence to hospital policies, with opportunities to assist across Memorial’s physician groups and

Qualifications

• Greet patients and guarantors and verify their information.
• Obtain accurate demographic, financial and insurance data.
• Explain policies and collect required signatures and consent forms.

Responsibilities

• Greet patients and guarantors at the workstation or bedside.
• Verify insurance benefits and determine coverage and filing order.
• Obtain pre-certifications, authorizations and referrals as needed.
• Provide patient estimates and balance daily deposits.
• Assist with appointment scheduling and discharge-related tasks.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, collect demographic, financial and insurance information, and verify coverage. Responsibilities include obtaining authorizations, scheduling referrals, and guiding patients through the financial aspects of care.

The role emphasizes customer service, accurate data collection, and adherence to hospital policies, with opportunities to assist across Memorial’s physician groups and