Patient Experience Welcome Coordinator

Oak Street Health, part of CVS Health; Jackson (MS); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Paid time off

401K match

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and support efficient center operations, handling check-ins, forms, and scheduling while delivering an unmatched patient experience.

You will manage phone lines, assist with admissions, and coordinate with the Service Team to ensure high-touch care.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Google Suite

Phone etiquette

Spanish fluency

Polish fluency

Russian fluency

US work authorization

Computer skills

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and support efficient center operations, handling check-ins, forms, and scheduling while delivering an unmatched patient experience.

You will manage phone lines, assist with admissions, and coordinate with the Service Team to ensure high-touch care.