Patient Experience Coordinator - Welcome Desk

8350 Oak Street Health MSO LLC; East Point (GA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings Options

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment, be the face of the clinic, and support efficient center operations. You will perform administrative tasks, assist with forms, and help deliver a high-touch patient experience daily.

You will handle scheduling, phone calls, and basic EMR updates while maintaining a welcoming, flexible attitude and collaborating with the Practice Manager and Service Team. 40 hours weekly, full-time.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Strongly preferred experience in customer service setting.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Google Suite

Phone etiquette

Multilingual communication

US work authorization

Customer service experience

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment, be the face of the clinic, and support efficient center operations. You will perform administrative tasks, assist with forms, and help deliver a high-touch patient experience daily.

You will handle scheduling, phone calls, and basic EMR updates while maintaining a welcoming, flexible attitude and collaborating with the Practice Manager and Service Team. 40 hours weekly, full-time.