Patient Experience Concierge

8350 Oak Street Health MSO LLC; Cypress (CA); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver a positive first impression for patients. You will welcome patients, assist with forms, collect co-pays, and keep EMR data up to date.

This role supports scheduling, phone duties, and administrative tasks to ensure a seamless patient experience. You will coordinate appointments, handle inbound and outbound calls, manage faxes, and help maintain clinic areas.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette for patient interactions.
• Fluency in Spanish, Polish, Russian, or other community languages.
• US work authorization is required.
• Experience in a customer service setting is preferred.
• Some college coursework is preferred.

Responsibilities

• Welcoming patients and guests.
• Check-in patients and assist with required forms.
• Collect co-pays.
• Update patient information in the electronic medical record platform.
• Schedule/reschedule appointments in the EMR system.
• Manage phone lines, take messages, and make outbound calls.
• Handle faxes in the electronic fax platform.
• Maintain cleanliness of Welcome and Community Room areas.
• May float to other centers in the region occasionally.
• Perform other duties as assigned.

Skills

Computer skills

Phone etiquette

Multilingual (Spanish, Polish, Russian

Customer service experience

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver a positive first impression for patients. You will welcome patients, assist with forms, collect co-pays, and keep EMR data up to date.

This role supports scheduling, phone duties, and administrative tasks to ensure a seamless patient experience. You will coordinate appointments, handle inbound and outbound calls, manage faxes, and help maintain clinic areas.