Patient Experience Welcome Coordinator

Oak Street Health, part of CVS Health; Elizabeth (NJ); On-site; USD 23,419,000 - 47,458,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Elizabeth, NJ is hiring a Welcome Coordinator for a full-time on-site role. You will greet patients, assist with check-in, collect co-pays, update records, schedule appointments, and manage calls and faxes to support center operations.

The role requires strong computer skills, Google Suite familiarity, professional phone etiquette, and US work authorization. Multilingual abilities are a plus, with some college preferred.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Experience in customer service setting strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Computer skills

Phone etiquette

Spanish

Polish

Russian

US work authorization

Education

Some college

Job description

Oak Street Health in Elizabeth, NJ is hiring a Welcome Coordinator for a full-time on-site role. You will greet patients, assist with check-in, collect co-pays, update records, schedule appointments, and manage calls and faxes to support center operations.

The role requires strong computer skills, Google Suite familiarity, professional phone etiquette, and US work authorization. Multilingual abilities are a plus, with some college preferred.