Front Desk & Patient Welcome Coordinator

8350 Oak Street Health MSO LLC; Elizabeth (NJ); On-site; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Wellness Programs

Job summary

Oak Street Health is seeking a Welcome Coordinator in Elizabeth, NJ to assist patients as the face of the clinic and support efficient center operations. You will manage check-ins, forms, co-pays and updates in the EMR, while coordinating appointment scheduling and handling calls and faxes.

The role emphasizes a friendly, flexible attitude with strong computer and Google Suite skills, plus language fluency where needed. This is a full-time on-site position with a comprehensive benefits package.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette is required.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the community is preferred.
• US work authorization is required.
• Experience in customer service is strongly preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information in electronic medical records
• Scheduling/rescheduling appointments in the EMR
• Managing phone lines and outbound calls
• Handling faxes in the electronic fax platform
• Maintaining cleanliness of Welcome/Community Room
• May float to other centers in region occasionally
• Other duties as assigned

Skills

Google Suite

Phone etiquette

Multilingual capabilities

Customer service experience

US work authorization

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator in Elizabeth, NJ to assist patients as the face of the clinic and support efficient center operations. You will manage check-ins, forms, co-pays and updates in the EMR, while coordinating appointment scheduling and handling calls and faxes.

The role emphasizes a friendly, flexible attitude with strong computer and Google Suite skills, plus language fluency where needed. This is a full-time on-site position with a comprehensive benefits package.