Patient Experience Technician - Optical Retail

Stanton Optical; Sherman (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Free eyeglasses

Paid time off

Employee discount

Job summary

Stanton Optical is seeking a Doctor’s Technician to deliver outstanding customer service and facilitate smooth transitions between our clinical and retail teams. You will greet patients, schedule tests, and support lens edging while ensuring orders are delivered on time.

The role emphasizes strong communication with diverse patients, problem-solving, and teamwork to uphold our brand standards and patient satisfaction. Join a fast-growing optical retailer offering competitive benefits.

Qualifications

• Associate’s degree or higher certification required or currently enrolled.
• At least 2 years in customer service in healthcare or retail.
• Excellent communication and listening skills.
• Ability to multitask and work across teams.
• Passion for patient satisfaction and positive demeanor.

Responsibilities

• Greet patients and customers, identify needs, and guide them to products and services.
• Coordinate between retail and clinical services teams.
• Schedule appointments and enter patient information in the system.
• Assist with complaints and ensure expectations are met.
• Maintain store cleanliness and accurate lens orders and delivery.

Skills

Customer service

Communication

Active listening

Empathy

Team collaboration

Problem solving

Multitasking

Customer focus

Education

Associate's degree or equivalent

Job description

Stanton Optical is seeking a Doctor’s Technician to deliver outstanding customer service and facilitate smooth transitions between our clinical and retail teams. You will greet patients, schedule tests, and support lens edging while ensuring orders are delivered on time.

The role emphasizes strong communication with diverse patients, problem-solving, and teamwork to uphold our brand standards and patient satisfaction. Join a fast-growing optical retailer offering competitive benefits.