Patient Experience Technician — Optical Retail

Now Optics; Sacramento (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term/dis

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commission opportunities

Job summary

Physicians Eyecare Group in Sacramento is seeking a Doctor Technician to provide outstanding customer service and to ensure a seamless flow between clinical and retail teams at our Stanton Optical locations. You will greet patients, answer questions, promote products, and support scheduling and promotions in-store.

The role requires 1+ year of customer service, associates degree or higher, and proficiency with Microsoft Office.

Qualifications

• 1+ year of customer service experience
• Ability to multitask and adapt in a dynamic environment
• Effective communication with diverse groups
• Associate degree or higher or ongoing program
• Schedule flexibility based on store needs
• Microsoft Suite proficiency; optical experience is a plus

Responsibilities

• Greet patients and identify needs to create a memorable experience
• Promote products and services available in-store
• Schedule and confirm appointments
• Assist management with patient issue resolution and order status
• Maintain brand standards and perform light lab tasks as needed
• Ensure accurate patient records and HIPAA-compliant handling

Skills

Customer service

Multitasking

Communication

Microsoft Suite 365

Optical knowledge

Education

Associate degree or certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group in Sacramento is seeking a Doctor Technician to provide outstanding customer service and to ensure a seamless flow between clinical and retail teams at our Stanton Optical locations. You will greet patients, answer questions, promote products, and support scheduling and promotions in-store.

The role requires 1+ year of customer service, associates degree or higher, and proficiency with Microsoft Office.