Eyecare Experience Specialist — Doctor Technician

Physicians Eye Care Group; Fresno (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, prescription drug

Company paid life and short-term-dis_

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Job summary

Physicians Eyecare Group in Fresno, CA seeks a Doctor Technician to deliver outstanding patient service and support the transition from clinical to retail teams. You will assist with pre-testing, frame selection, lens edging, and ensure accurate patient records while promoting products and services.

The role requires 1+ year of customer service, flexible schedule, and familiarity with Microsoft Office 365; optical experience is a plus.

Qualifications

• 1+ year of customer service experience.
• Associate degree or higher required.
• Flexible schedule based on business needs.
• Experience with Microsoft Office 365 preferred.

Responsibilities

• Deliver outstanding patient service and support store flow.
• Greet patients, identify needs, and facilitate promotions.
• Assist with pre-testing, frame selection, and lens edging.
• Maintain accurate patient records and HIPAA compliance.
• Collaborate with retail and clinical teams to meet goals.
• Support clinical and operational duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Flexibility

Education

Associate degree or higher

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group in Fresno, CA seeks a Doctor Technician to deliver outstanding patient service and support the transition from clinical to retail teams. You will assist with pre-testing, frame selection, lens edging, and ensure accurate patient records while promoting products and services.

The role requires 1+ year of customer service, flexible schedule, and familiarity with Microsoft Office 365; optical experience is a plus.