Patient Experience Technician — Optometry Front Desk

Physicians Eye Care Group; Clinton (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Disability insurance

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and ensure a seamless transition from clinical services to the retail team. This role emphasizes a positive patient experience, strong communication, and teamwork to meet store goals and clinical metrics.

Candidates should have an associate degree or higher certification and 2+ years of customer service experience.

Qualifications

• Associate degree or higher certification or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Strong communication skills with diverse groups.
• Positive, proactive attitude and problem-solving abilities.
• Flexible schedule and ability to adapt to business needs.

Responsibilities

• Greet patients, identify needs, and explain products and services.
• Deliver outstanding patient experience and support store goals.
• Schedule and confirm appointments; assist with inquiries.
• Maintain HIPAA-compliant patient records and assist with order status.
• Collaborate with clinical and retail teams to ensure smooth workflow.

Skills

Customer service

Communication

Multitasking

Tech awareness

Education

Associate degree or higher certification

Job description

Physicians Eyecare Group is hiring a Doctor Technician to provide outstanding customer service and ensure a seamless transition from clinical services to the retail team. This role emphasizes a positive patient experience, strong communication, and teamwork to meet store goals and clinical metrics.

Candidates should have an associate degree or higher certification and 2+ years of customer service experience.