Patient Care Technician & Optical Sales Concierge

Now Optics; Santa Fe (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Free eyeglasses (2 per year)

Job summary

Stanton Optical is seeking a Doctor’s Technician to greet customers, assess needs, and guide them through promotional products and services. You will help coordinate between retail and clinical services, schedule appointments, collect patient history, and perform basic tests to support sales and service goals.

Requirements include an associate degree or cert and 2+ years of customer service experience. The role emphasizes teamwork, multitasking, and a positive, empathetic approach with patients.

Qualifications

• You have an associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Answer customers' inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required

Skills

Customer service

Communication

Teamwork

Multitasking

Empathy

Education

Associate degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to greet customers, assess needs, and guide them through promotional products and services. You will help coordinate between retail and clinical services, schedule appointments, collect patient history, and perform basic tests to support sales and service goals.

Requirements include an associate degree or cert and 2+ years of customer service experience. The role emphasizes teamwork, multitasking, and a positive, empathetic approach with patients.