Doctor Technician - Patient Experience & Optics

Now Optics; Gastonia (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Company paid life and short-term/disab

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development and promotion

Employee Assistance Program (EAP)

Sales commissions

Job summary

Now Optics is seeking a Doctor Technician for an on-site store inGastonia, NC. You will deliver outstanding patient service as the first touchpoint between clinical services and retail teams, ensuring a smooth workflow and exceptional customer experience.

You will greet patients, answer questions, schedule appointments, and maintain HIPAA-compliant records, with benefits including medical, dental, and competitive compensation.

Qualifications

• Associate degree or advanced certification, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction with a positive demeanor.
• Proactive problem solving to address patient concerns.
• Results-driven with the ability to multitask in a team environment.
• Flexible schedule based on business needs.
• Interest in technology and curiosity about innovations.
• Optical experience is a plus.

Responsibilities

• Greet patients, identify needs, and provide information about products and services.
• Answer inquiries and gather information for a positive patient experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and keep patients informed on order status.
• Maintain brand standards and perform basic housekeeping as needed.
• Keep patient records confidential and HIPAA-compliant.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Flexible schedule

Tech-savvy

Team player

Education

Associate degree or equivalent

Tools

EMR software

Job description

Now Optics is seeking a Doctor Technician for an on-site store inGastonia, NC. You will deliver outstanding patient service as the first touchpoint between clinical services and retail teams, ensuring a smooth workflow and exceptional customer experience.

You will greet patients, answer questions, schedule appointments, and maintain HIPAA-compliant records, with benefits including medical, dental, and competitive compensation.