Optometry Doctor's Technician - Focus on Patient Experience

Now Optics; Burlington (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & dental coverage

Company paid life insurance

Short-term disability coverage

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Job summary

Physician Eyecare Group is seeking a Doctor Technician to be the first touchpoint in-store, delivering outstanding customer service and facilitating a smooth flow from clinical to retail teams.

The role emphasizes patient experience, product and service information, and collaboration with PEG doctors to meet daily goals. Office hours vary with business needs, and staff benefits include comprehensive coverage and growth opportunities.

Qualifications

• Two or more years of experience delivering excellent customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Comfortable using technology and learning new systems.
• Experience in optical or eye care is a plus.

Responsibilities

• Greet patients and guide them through the store experience, explaining products and services.
• Collaborate with store team to meet clinical and retail goals and metrics.
• Answer inquiries, collect information, and schedule appointments.
• Ensure patient records are kept confidential in line with HIPAA.

Skills

Customer service

Communication

Problem solving

Multitasking

Schedule flexibility

Tech curiosity

Optical experience (plus)

Education

Associate degree or advanced certification

Job description

Physician Eyecare Group is seeking a Doctor Technician to be the first touchpoint in-store, delivering outstanding customer service and facilitating a smooth flow from clinical to retail teams.

The role emphasizes patient experience, product and service information, and collaboration with PEG doctors to meet daily goals. Office hours vary with business needs, and staff benefits include comprehensive coverage and growth opportunities.