Patient Experience Technician - Optical Center

Physicians Eye Care Group; Hickory (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Employee Assistance Program

Job summary

Physicians Eyecare Group in Hickory, NC is seeking a Doctor Technician to deliver outstanding customer service while ensuring a smooth transition from clinical services to the retail team. You will support patients, assist with pre-testing, and help maintain patient records in a HIPAA-compliant environment.

Ideal candidates have an associate degree or higher certification, 2+ years of customer service, and a passion for patient satisfaction.

Qualifications

• Associates degree or advanced certification required; you may be currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication skills with a diverse audience; customer-centric demeanor.
• Proactive problem solving and ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding patient experience and assist with scheduling and information on products/services.
• Greet patients, identify needs, and provide a memorable in-store experience.
• Answer inquiries and gather necessary information for a positive experience.
• Maintain patient records confidential and HIPAA-compliant.

Skills

Customer service

Communication skills

Multitasking

HIPAA knowledge

Education

Associate degree

Advanced certification

Tools

Optical experience

Job description

Physicians Eyecare Group in Hickory, NC is seeking a Doctor Technician to deliver outstanding customer service while ensuring a smooth transition from clinical services to the retail team. You will support patients, assist with pre-testing, and help maintain patient records in a HIPAA-compliant environment.

Ideal candidates have an associate degree or higher certification, 2+ years of customer service, and a passion for patient satisfaction.