Optical Patient Experience Technician

Physicians Eye Care Group; Jacksonville (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability coverage

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development and promotion

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide exceptional customer service at our optical store and to support clinical-to-retail transitions. You will help ensure a smooth flow between clinical services and the retail team while maintaining high patient satisfaction.

Qualified candidates have an associate degree or higher certification and at least two years of customer-service experience. Optical experience is a plus, and a positive, proactive attitude is essential.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group of people.
• Flexibility to adapt to changing business needs in a team.

Responsibilities

• Deliver an outstanding patient experience and assist with store goals.
• Greet patients, identify needs, and explain products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments; assist with order status.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate degree or higher certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide exceptional customer service at our optical store and to support clinical-to-retail transitions. You will help ensure a smooth flow between clinical services and the retail team while maintaining high patient satisfaction.

Qualified candidates have an associate degree or higher certification and at least two years of customer-service experience. Optical experience is a plus, and a positive, proactive attitude is essential.