Patient Experience Specialist – Optical Retail

Now Optics; Murphy (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

Professional development opportunities

Commission on sales

Job summary

Now Optics is seeking a Doctor Technician at Physicians Eyecare Group in Murphy, NC, to enhance patient experiences in a fast-paced environment. The role demands excellent customer service skills, effective communication, and a passion for patient care.

You'll collaborate with both clinical services and retail teams, maintaining patient records according to HIPAA and helping to achieve clinical and operational goals. Join a supportive work environment with competitive benefits and opportunities for professional growth.

Qualifications

• 2+ years of experience in delivering customer service.
• Skills to communicate effectively with diverse groups.
• Proactive approach to solving patient concerns.

Responsibilities

• Deliver outstanding patient experience and meet store goals.
• Greet patients and identify needs for a memorable experience.
• Maintain patient records confidentially in line with HIPAA.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Now Optics is seeking a Doctor Technician at Physicians Eyecare Group in Murphy, NC, to enhance patient experiences in a fast-paced environment. The role demands excellent customer service skills, effective communication, and a passion for patient care.

You'll collaborate with both clinical services and retail teams, maintaining patient records according to HIPAA and helping to achieve clinical and operational goals. Join a supportive work environment with competitive benefits and opportunities for professional growth.