Optometry Patient Experience Specialist: Clinical to Retail

Now Optics; Greensboro (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical & dental coverage

Life & disability insurance

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Sales commission

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service at our retail store and support seamless clinical-to-retail transitions. You will help ensure a smooth patient experience by coordinating with clinical staff and assisting with product and service information.

The role emphasizes high-quality patient interactions, HIPAA-compliant records handling, and collaboration with a dynamic team. Optical experience is a plus, and hours vary by business needs.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive problem solving to address patient concerns.
• Driven by results with ability to multitask in a team.
• Schedule flexibility; hours determined by business needs.
• Enjoy working with technology and be curious about innovations.
• Optical experience is a plus.

Responsibilities

• Deliver an outstanding patient experience by collaborating with team members to achieve store goals and clinical metrics.
• Greet patients, identify needs, and inform them about products and services.
• Answer inquiries and gather information to ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and update on pending orders.
• Maintain brand standards and perform basic housekeeping when needed.
• Keep patient records confidential and HIPAA-compliant.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Team orientation

Education

Associate degree or certification beyond high school

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service at our retail store and support seamless clinical-to-retail transitions. You will help ensure a smooth patient experience by coordinating with clinical staff and assisting with product and service information.

The role emphasizes high-quality patient interactions, HIPAA-compliant records handling, and collaboration with a dynamic team. Optical experience is a plus, and hours vary by business needs.