Optometry Doctor Technician – Patient Experience Specialist

Now Optics; Fairfield (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off (seniority)

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at the store, guiding patients through the experience and promoting products and services. You will bridge the clinical and retail teams to ensure a smooth patient journey.

Candidates should have at least 1 year of customer service experience, be able to multitask, and communicate effectively with a diverse audience. Optical experience is a plus, with handling of basic lens work as needed.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients or customers.
• Ability to multitask, prioritize and be flexible in a team environment.
• Effective communication with diverse groups of people.
• Familiar with Microsoft Office 365 suite.
• Optical experience is a plus.

Responsibilities

• Greet patients and customers and identify needs to guide a memorable in-store experience.
• Promote products and services, answer inquiries and gather information for sales.
• Foster collaboration between retail and clinical services teams.
• Schedule and confirm appointments and assist with patient complaint resolution.
• Maintain patient records confidentially under HIPAA requirements.
• Assist with basic lens edging, repairs, and ensuring on-time delivery.

Skills

Customer service

Multitasking

Communication

Microsoft Suite 365

Team collaboration

Schedule flexibility

Education

Associate degree or higher

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at the store, guiding patients through the experience and promoting products and services. You will bridge the clinical and retail teams to ensure a smooth patient journey.

Candidates should have at least 1 year of customer service experience, be able to multitask, and communicate effectively with a diverse audience. Optical experience is a plus, with handling of basic lens work as needed.