Optometry Doctor Technician & Patient Experience Lead

Now Optics; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-disab

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development and promotion

Employee Assistance Program

Variable compensation opportunities

Commission on sales

Amazing team environment

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to be the meaningful first touchpoint in-store, delivering outstanding customer service and supporting a smooth transition from clinical services to retail.

You will assist with pre-testing and refracting under supervision, manage patient interactions, schedule appointments, and uphold HIPAA standards while helping drive store goals and patient satisfaction.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask and adapt to changing business needs in a team environment.
• Associate’s degree or advanced certification beyond high school or currently enrolled in a comparable program.
• Willingness to promote high work standards and entrepreneurial mentality.
• Flexible schedule based on business needs.
• Knowledgeable about Microsoft Suite 365.
• Optical experience is a plus.

Responsibilities

• Greet patients/customers entering the store and identify needs to promote products and services.
• Foster partnership between retail and clinical teams to achieve store goals.
• Schedule and confirm appointments and assist with patient inquiries.
• Assist management with patient complaint resolution and order status updates.
• Maintain brand standards and housekeeping as needed.
• Meet daily/weekly/monthly/quarterly goals and track relevant metrics.

Skills

Customer service

Multitasking

Communication

Associate degree

Entrepreneurial mindset

Schedule flexibility

Microsoft Office 365

Optical experience

Education

Associate’s degree or advanced certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to be the meaningful first touchpoint in-store, delivering outstanding customer service and supporting a smooth transition from clinical services to retail.

You will assist with pre-testing and refracting under supervision, manage patient interactions, schedule appointments, and uphold HIPAA standards while helping drive store goals and patient satisfaction.