Patient Experience Specialist (Scheduling & Front Desk)

Down East Community Hospital; Maine; On-site; USD 32,000 - 42,000; Full time

Job summary

Down East Community Hospital is seeking a detail-oriented administrative professional to support patient intake, data accuracy, and front-desk operations within the medical practice. You will interact with patients, families and staff to maximize successful outcomes and ensure a smooth workflow.

Your responsibilities include registering patients, collecting demographic and insurance information, verifying coverage electronically, scheduling and confirming appointments in the EMR, handling

Qualifications

• High School Diploma
• Proficient in typing, telephone communication, Microsoft Office (Word, Excel and Outlook)
• Knowledge of Electronic Medical Record (EMR)
• Associate degree from medical secretary program or 2 years experience in an office setting

Responsibilities

• Registers patients and collects demographic, consent and insurance information.
• Scans demographic data, photo IDs, insurance cards into the chart.
• Performs electronic signatures for consents.
• Verifies insurance electronically or by contacting carriers.
• Answers phone and routes calls/messages.
• Schedules and confirms patient appointments in the EMR.
• Maintains patient charts daily and ensures privacy and security.
• Collects co-pays and payments; processes payments to billing.

Skills

Typing

Phone communication

Customer service

Education

Associate degree in medical secretary

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Electronic Medical Record (EMR)

Job description

Down East Community Hospital is seeking a detail-oriented administrative professional to support patient intake, data accuracy, and front-desk operations within the medical practice. You will interact with patients, families and staff to maximize successful outcomes and ensure a smooth workflow.

Your responsibilities include registering patients, collecting demographic and insurance information, verifying coverage electronically, scheduling and confirming appointments in the EMR, handling