Patient Experience Coordinator I (Hybrid)

Boston Children's Hospital; Boston (MA); Hybrid; USD 45,000 - 59,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Paid time off

Retirement Savings Plan

Job summary

Boston Children’s Hospital is seeking an Administrative Support role to assist administrative operations within a clinical service. You will coordinate patient encounters, scheduling, and payments while delivering exceptional patient experiences.

The position emphasizes continuous process improvement and collaboration with clinicians and staff. The role requires a high school diploma or GED, with a Bachelor’s degree preferred, and prior customer service or administrative experience.

Qualifications

• Requires strong customer service skills and ability to communicate clearly both verbally and in writing.
• Demonstrates empathy and professionalism in interactions with patients and families.
• Ability to coordinate multiple tasks and schedules in a dynamic clinical environment.

Responsibilities

• Patient Encounter Management: provide courteous service and support unit operations; coordinate with referring providers; obtain authorizations; schedule patients.
• Check In / Check Out: greet and direct patients and visitors; monitor schedule; reconcile payments; communicate with Financial Counseling.
• Administrative: manage calendars; schedule meetings and events; triage calls; provide routine clerical support.
• Process Improvement: contribute to department projects; support changes in internal systems and procedures.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking an Administrative Support role to assist administrative operations within a clinical service. You will coordinate patient encounters, scheduling, and payments while delivering exceptional patient experiences.

The position emphasizes continuous process improvement and collaboration with clinicians and staff. The role requires a high school diploma or GED, with a Bachelor’s degree preferred, and prior customer service or administrative experience.