Patient Access & Scheduling Coordinator

Boston Children's Hospital; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Dental and vision coverage

Employee discounts

Job summary

Boston Children's Hospital is seeking an Administrative Assistant to support clinical services and improve patient experiences. You will handle patient registrations, coordinate appointments, and maintain smooth clinic operations, ensuring accurate documentation and efficient communications with families and providers.

With a focus on customer service, empathy, and teamwork, you will interact with diverse patients and staff, utilize Microsoft Office and scheduling systems, and contribute to a

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to work with diverse internal and external constituencies.
• Attention to detail and accuracy in administrative tasks.

Responsibilities

• Provide administrative support to clinical service operations.
• Register new patients and manage demographics, insurance, and referrals.
• Coordinate scheduling and patient flow across departments.
• Answer calls, screen and route messages, and triage urgent inquiries.
• Use office technology and billing systems to support patient encounters.

Skills

Customer service

Communication

Empathy

Detail-oriented

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Office

Phone systems

Billing applications

Job description

Boston Children's Hospital is seeking an Administrative Assistant to support clinical services and improve patient experiences. You will handle patient registrations, coordinate appointments, and maintain smooth clinic operations, ensuring accurate documentation and efficient communications with families and providers.

With a focus on customer service, empathy, and teamwork, you will interact with diverse patients and staff, utilize Microsoft Office and scheduling systems, and contribute to a