Patient Experience Coordinator — Hybrid

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital seeks an administrative professional to support clinical service operations and enhance patient experience. The role focuses on coordinating services for patients and families, with an emphasis on continuous process improvement in a hospital setting.

Responsibilities include patient scheduling, check-in/out activities, and collaboration with clinicians and financial counseling. A high school diploma is required, with preference for a bachelor’s degree and prior

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Previous customer service or administrative experience preferred.
• Effective oral and written communication with empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• PatientEncounterManagement: provide customer service and coordinate with referring providers.
• Check In / Check Out: greet and direct patients, manage flow, handle payments/deposits.
• Administrative: schedule meetings and events, triage calls, forward messages, clerical tasks.
• Process Improvement: contribute to initiatives and assist in implementing changes.

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Boston Children’s Hospital seeks an administrative professional to support clinical service operations and enhance patient experience. The role focuses on coordinating services for patients and families, with an emphasis on continuous process improvement in a hospital setting.

Responsibilities include patient scheduling, check-in/out activities, and collaboration with clinicians and financial counseling. A high school diploma is required, with preference for a bachelor’s degree and prior