Patient Experience Specialist II

Boston Children’s Hospital; Brookline (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital in Brookline, MA is seeking an Administrative Operations Associate to support patient-focused administrative tasks and ensure a seamless patient and family experience. You will handle registration, scheduling, and basic inquiries onsite, using hospital systems and Microsoft Office.

The role emphasizes customer service, teamwork, and process improvement, with a 7:00am–3:30pm, Monday–Friday schedule, 100% onsite, and a $2,000 sign-on bonus for eligible internal

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Internal: Minimum 6 months as a PER. External: Minimum 6 months healthcare experience.
• Proficiency with Microsoft Office and healthcare technology systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to communicate effectively and show empathy in challenging situations.
• Ability to work with diverse patients, families, and colleagues.
• Attention to detail, accuracy, organization, and prioritization.
• Excellent interpersonal, teamwork, and collaboration skills.
• Ability to work independently with minimal direction.

Responsibilities

• Provide excellent customer service to support hospital operations.
• Greet, screen, direct, and register patients and families.
• Respond to routine inquiries about procedures, policies, and services.
• Escalate complex issues as needed and coordinate with others.
• Assist with patient registration, admissions, and discharge tasks.
• Collect patient information, authorizations, referrals, and insurance verification.
• Support patient flow and scheduling to optimize resources.
• Answer calls, route messages, and manage calendars and meetings.
• Prepare materials, requisitions, and coordinate with internal departments.
• Enroll patients in the patient portal and use scheduling, billing, and EMR systems.

Skills

Customer service

Communication

Empathy

Attention to detail

Organization

Prioritization

Interpersonal skills

Teamwork

Independent work

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Healthcare technology systems

Job description

Boston Children’s Hospital in Brookline, MA is seeking an Administrative Operations Associate to support patient-focused administrative tasks and ensure a seamless patient and family experience. You will handle registration, scheduling, and basic inquiries onsite, using hospital systems and Microsoft Office.

The role emphasizes customer service, teamwork, and process improvement, with a 7:00am–3:30pm, Monday–Friday schedule, 100% onsite, and a $2,000 sign-on bonus for eligible internal