Patient Experience Advocate I - Flexible Schedule Benefits

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Boston Children039s Hospital seeks an administrative support professional to assist with patient encounter management, check-in/check-out, and routine clerical tasks. The role focuses on delivering excellent customer service and coordinating schedules for multiple clinical services.

The position requires strong communication, empathy, and the ability to work with diverse teams and stakeholders, including referring providers and families.

Qualifications

• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.
• Previous customer service experience preferred.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Skills

Communication

Customer service

Empathy

Collaboration

Education

High School Diploma/GED

Bachelor's degree preferred

Job description

Boston Children039s Hospital seeks an administrative support professional to assist with patient encounter management, check-in/check-out, and routine clerical tasks. The role focuses on delivering excellent customer service and coordinating schedules for multiple clinical services.

The position requires strong communication, empathy, and the ability to work with diverse teams and stakeholders, including referring providers and families.