Patient Experience Specialist - Flexible Schedules & Time Off

Boston Children's Hospital; Brookline (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision & dental

Child care subsidies

Student loan subsidies

Time off

Retirement plan

Job summary

Boston Children’s Hospital is seeking an administrative support professional to assist the clinical service with patient encounters and scheduling while ensuring a positive patient experience. The role emphasizes effective customer service, basic computer literacy, and empathy in everyday interactions.

Responsibilities include greeting patients, coordinating schedules, handling messages, and collaborating with financial counseling.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Basic customer service and computer skills required.
• No healthcare experience required.

Responsibilities

• Greeting and directing patients, families and visitors.
• Providing positive and effective customer service to support unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounters.
• Reconciling payments and preparing deposits in Hospital systems.
• Directing communication with Financial Counseling.
• Recording and forwarding messages; triaging calls for urgent information.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.

Skills

Communication

Customer service

Computer skills

Empathy

Education

High School Diploma

Tools

Hospital systems

Job description

Boston Children’s Hospital is seeking an administrative support professional to assist the clinical service with patient encounters and scheduling while ensuring a positive patient experience. The role emphasizes effective customer service, basic computer literacy, and empathy in everyday interactions.

Responsibilities include greeting patients, coordinating schedules, handling messages, and collaborating with financial counseling.