Patient Experience Specialist – Physical Therapy Front Desk

Jobvite, Inc.; Escondido (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

PRN Physical Therapy is seeking a Patient Services Representative to join our team. You will provide exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Responsibilities include greeting patients, scheduling appointments, collecting and verifying patient and insurance information, maintaining records, coordinating with clinical staff, and supporting front office tasks to keep the clinic running efficiently.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Maintain patient records and ensure all documentation is complete and accurate.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assure front office tasks such as answering calls, scanning documents, and payments are handled.

Skills

Customer service

Scheduling

Communication

Organization

Education

High school diploma

Healthcare administration education (plus)

Tools

Office software

Scheduling systems

Job description

PRN Physical Therapy is seeking a Patient Services Representative to join our team. You will provide exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Responsibilities include greeting patients, scheduling appointments, collecting and verifying patient and insurance information, maintaining records, coordinating with clinical staff, and supporting front office tasks to keep the clinic running efficiently.