Patient Experience Coordinator | Scheduling & Front Desk

Jobvite, Inc.; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Student loan repayment

Clinical incentives

Professional development

Job summary

Spine & Sport Physical Therapy seeks a Patient Services Representative to greet patients, schedule appointments, and verify insurance details. You will maintain patient records, coordinate with clinical staff, and keep front office operations organized in a fast-paced clinic.

The role emphasizes professionalism, attention to detail, and teamwork to ensure a smooth patient journey from check-in to post-therapy follow-up.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and necessary documentation.
• Support clinic operations and foster a positive patient experience.

Skills

Customer service

Scheduling systems

Interpersonal skills

Attention to detail

Healthcare environment

Education

High school diploma or equivalent

Healthcare administration education a plus

Tools

Office software

Job description

Spine & Sport Physical Therapy seeks a Patient Services Representative to greet patients, schedule appointments, and verify insurance details. You will maintain patient records, coordinate with clinical staff, and keep front office operations organized in a fast-paced clinic.

The role emphasizes professionalism, attention to detail, and teamwork to ensure a smooth patient journey from check-in to post-therapy follow-up.