Patient Experience Coordinator

Physical Rehabilitation Network (PRN); Carlsbad (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Student loan repayment

Professional development

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative to be the welcoming face of our clinics. You will handle front desk duties, schedule appointments, and assist patients with paperwork and insurance details, ensuring a smooth patient flow.

Ideal candidates will have a high school diploma, strong customer service experience, and excellent communication skills. The role emphasizes accuracy, teamwork, and maintaining a positive clinic environment.

Qualifications

• Minimum high school diploma; healthcare admin education is a plus.
• Experience in customer service, preferably in healthcare.
• Proficient with standard office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced setting.
• Accurate handling of patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information and insurance details accurately.
• Maintain patient records and ensure documentation is complete.

Skills

Customer service

Scheduling coordination

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

Office software

Job description

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative to be the welcoming face of our clinics. You will handle front desk duties, schedule appointments, and assist patients with paperwork and insurance details, ensuring a smooth patient flow.

Ideal candidates will have a high school diploma, strong customer service experience, and excellent communication skills. The role emphasizes accuracy, teamwork, and maintaining a positive clinic environment.