Patient Experience Front Desk & Scheduling Specialist

PT Partners - North Pole Physical Therapy; Fairbanks (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Home Town Physical Therapy is seeking an energetic and well-organized individual to join our front desk team. You will be the first point of contact for patients, physicians, and staff, handling registrations, scheduling, and billing communications.

The role requires strong attention to detail, excellent customer service, and proficient computer skills. You will interact with payers, treatment teams, and patients to ensure smooth clinic operations and adherence to HIPAA guidelines.

Qualifications

• Requires a high school diploma, or GED.
• One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred.
• Strong attention to detail and accuracy a must.
• Strong interpersonal skills with a focus on exceptional customer service required.
• Computer experience in Windows, spreadsheets, and word processing preferred.

Responsibilities

• Communicate effectively with patients, physicians and their staff, insurance company representatives, peers, co-workers and supervisors.
• Schedules patients for services within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient and direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payments, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Maintains cash drawer system according to procedure and manages inventory and supplies.
• Attends and participates in clinic/management meetings and in-service education programs.

Skills

Customer service

Multitasking

Communication

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

Home Town Physical Therapy is seeking an energetic and well-organized individual to join our front desk team. You will be the first point of contact for patients, physicians, and staff, handling registrations, scheduling, and billing communications.

The role requires strong attention to detail, excellent customer service, and proficient computer skills. You will interact with payers, treatment teams, and patients to ensure smooth clinic operations and adherence to HIPAA guidelines.