Patient Experience Specialist – Part-Time Front Desk

Mercy; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience at Mercy’s Cape Girardeau, MO clinic.

The position is part-time (16 hours per week) with day shifts (8:00 AM–5:00 PM). Minimum qualifications include a high school diploma or equivalent, strong communication, basic computer skills, and a patient-focused

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training completion

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience at Mercy’s Cape Girardeau, MO clinic.

The position is part-time (16 hours per week) with day shifts (8:00 AM–5:00 PM). Minimum qualifications include a high school diploma or equivalent, strong communication, basic computer skills, and a patient-focused