Front Desk Patient Services Specialist - FT Day Shift

Southeast Hospital; Cape Girardeau (MO); On-site; USD 22,000 - 26,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau is seeking a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations, assist with check-in, scheduling, and answer inquiries to create a positive patient experience.

This full-time role requires a high school diploma, strong communication, basic computer skills, and the ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Attention to detail and accuracy in records.
• Ability to maintain patient confidentiality.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage patient check-in/check-out and scheduling.
• Coordinate with clinical teams for patient flow.
• Maintain patient privacy and data accuracy.
• Support administrative/registration tasks.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Working under pressure

Front desk training

Education

High school diploma

Job description

Mercy Hospital Southeast in Cape Girardeau is seeking a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations, assist with check-in, scheduling, and answer inquiries to create a positive patient experience.

This full-time role requires a high school diploma, strong communication, basic computer skills, and the ability to handle confidential information with discretion.