Patient Service Representative - PRN

Southeast Hospital; Cape Girardeau (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

Mercy Southeast Hospital in Cape Girardeau, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive, seamless patient experience and coordinate workflows with care teams.

The role requires strong communication, basic computer skills, and a patient-first approach. This PRN/part-time position involves variable shifts and quick adaptability in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient flow to ensure a positive patient experience.
• Enter patient information and schedule appointments with accuracy.
• Maintain confidentiality and follow privacy policies.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Pressure management

Front Desk Training

Education

High school diploma or equivalent

Tools

Word processing

Job description

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy Southeast (Cape Girardeau, MO)

Shift: PRN, Varies/Rotating

• Cape Girardeau, Missouri
• Clinical Support
• Other Professional Non-Clinical
• PRN
• Part-time
• Mercy Hospital Southeast
• JR267314

Education

• High school diploma or equivalent

Minimum Qualifications

• High school diploma or equivalent

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, Customer Service, Front Desk