Patient Experience Specialist - Front Desk

Mercy; Ada (OK); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans (matched)

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The PSR will manage reception workflows and patient information with care and discretion.

Ideal candidates have a high school diploma or equivalent, strong communication, basic computer skills, and a commitment to exceptional customer service.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

Responsibilities

• The Patient Service Representative (PSR) is the first point of contact for patients and visitors and ensures a positive patient experience by managing front desk operations.

Skills

Verbal and written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Work under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The PSR will manage reception workflows and patient information with care and discretion.

Ideal candidates have a high school diploma or equivalent, strong communication, basic computer skills, and a commitment to exceptional customer service.