Patient Experience Front Desk Specialist

Mercy; Missouri; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy, located in Missouri, seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive experience at the front desk. You will manage front desk operations, scheduling, and patient information with confidentiality and professionalism.

Strong communication, basic computer skills, and a patient-focused approach are essential. Mercy offers comprehensive benefits and opportunities to grow within the organization.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in data entry and word processing.
• Excellent customer service and ability to handle inquiries with tact and diplomacy.
• Maintain confidentiality and follow privacy procedures.
• Adaptable and able to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Be the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Schedule appointments and verify patient information with accuracy.

Skills

Verbal and written communication

Data entry

Customer service

Discretion and privacy

Attention to detail

Adaptability under pressure

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy, located in Missouri, seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive experience at the front desk. You will manage front desk operations, scheduling, and patient information with confidentiality and professionalism.

Strong communication, basic computer skills, and a patient-focused approach are essential. Mercy offers comprehensive benefits and opportunities to grow within the organization.