Patient Experience Specialist - Part Time

Flagship Specialty Partners; Hendersonville (TN); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

401k with match

Eight paid holidays

Generous PTO accrual

Résumé du poste

Flagship Specialty Partners in Hendersonville, TN is seeking a Part-Time Patient Experience Coordinator to ensure every patient receives an outstanding experience from first contact through visit completion. You will be the primary point of contact for referrals, answer inquiries, schedule appointments, verify benefits and co-pays, and coordinate with the care team to keep things smooth and timely.

The role emphasizes exceptional customer service, familiarity with medical office software and

Qualifications

• High school diploma (or equivalent) and prior experience working in a medical or dental office.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.

Responsabilités

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

Connaissances

Customer service

Appointment scheduling

Communication

Formation

High school diploma

Outils

EMR software

Microsoft Office

Description du poste

Flagship Specialty Partners in Hendersonville, TN is seeking a Part-Time Patient Experience Coordinator to ensure every patient receives an outstanding experience from first contact through visit completion. You will be the primary point of contact for referrals, answer inquiries, schedule appointments, verify benefits and co-pays, and coordinate with the care team to keep things smooth and timely.

The role emphasizes exceptional customer service, familiarity with medical office software and