Medical Front Office - Patient Service Specialist

Talentify; Hendersonville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/RX, vision, dental

401(k) with company match

Life and disability insurance

Job summary

Talentify's Hendersonville outpatient physical therapy center is hiring a Patient Service Specialist to greet patients, register them, explain visit flow, and help with next appointments. This front desk role blends patient care with administrative duties.

You will collect co-pays, coordinate with insurance, and support the business side while delivering an exceptional first impression. Full-time, weekday schedule, starting pay $17 per hour, with benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 1 year front desk experience.
• Preferred: 1 year medical office experience.
• Preferred: insurance verification experience.
• Preferred: 1 year scheduling experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Front Desk Experience

Medical Office Experience

Insurance Verification Experience

Scheduling Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Hendersonville, TN

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $17 hour (pending experience)

When patients enter our outpatient physical therapy center in Hendersonville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• Insurance Verification Experience
• 1 Year of Scheduling Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans