Medical Front Office - Patient Service Specialist

Select Medical; Hendersonville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision

401(k) with match

Life and disability protection

Job summary

Select Medical in Hendersonville, TN is seeking a Patient Service Specialist to support front desk operations at our outpatient physical therapy center. You will greet patients, register them, schedule visits, and coordinate with insurance and other stakeholders to ensure a smooth visit.

The role offers weekday full-time hours with starting pay at $17 per hour (experience dependent), plus mentorship, PTO, and comprehensive benefits. Previous front desk or medical office experience is preferred.

Qualifications

• High School diploma or GED required.
• 1 year of front desk experience required.
• Preferred: 1 year medical office experience.
• Preferred: experience with insurance verification.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with entities such as attorneys, insurance companies, translation services, market leaders, and the business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Customer service

Scheduling

Education

High School Diploma or GED

Tools

Insurance verification

Job description

Overview

Position:Patient Service Specialist

Location: Hendersonville, TN

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $17 hour (pending experience)

When patients enter our outpatient physical therapy center in Hendersonville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• Insurance Verification Experience
• 1 Year of Scheduling Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans