Patient Experience & Insurance Coordinator

Flagship Specialty Partners; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Flagship Specialty Partners in Greenville, SC is seeking a patient care coordinator to be the first point of contact for referrals and patients, guiding them through the check-in process and scheduling.

You will provide outstanding customer service, verify benefits, coordinate with offices, and support billing and appointments. This role offers a strong benefits package including 401k match, holidays, and generous PTO.

Qualifications

• High school diploma or equivalent required; prior medical/dental office experience preferred.
• Proven ability to input and retrieve information across computer programs.
• Comfort with learning new software and EMR systems.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and responds to inquiries or schedules appointments.
• Confirms patients' appointments and provides prep instructions.
• Contacts patients regarding benefits, co-pays, and coverage information for procedures.
• Cooperates with third party payers requests for information.
• Coordinates baseline aspects of benefit verification or self-pay options for new patients.
• Coordinates with staff to verify referrals and radiography.

Skills

Customer service

Office software proficiency

EMR familiarity

Healthcare billing knowledge

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Flagship Specialty Partners in Greenville, SC is seeking a patient care coordinator to be the first point of contact for referrals and patients, guiding them through the check-in process and scheduling.

You will provide outstanding customer service, verify benefits, coordinate with offices, and support billing and appointments. This role offers a strong benefits package including 401k match, holidays, and generous PTO.