Patient Experience Specialist – Outpatient Clinic

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Vacation/PTO

Retirement plan

Employee discounts

Clinical education programs

Professional development

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-desk service for our outpatient clinics in the Jacksonville area. You will greet patients, confirm appointments, verify referrals and insurance, collect payments, and support registration and billing activities with a friendly, efficient approach.

As part of a fast-paced team, you will use the Image Now system for medical records, coordinate scheduling, and contribute to daily reporting and performance

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare experience preferred.
• Medical terminology knowledge is a plus.
• Understanding of insurance/authorizations to support scheduling and billing.
• Excellent verbal and written communication; strong phone etiquette.
• Ability to work in a fast-paced outpatient environment.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule therapy appointments and handle cancellations/rescheduling.
• Verify referrals and insurance information; liaise with CIU for urgent verifications.
• Prepare registration packets for initial visits; verify all paperwork.
• Confirm physician orders prior to scheduling return visits.
• Order supplies and maintain clinic inventory; light cleaning duties.
• Provide general office support (filing, copying, faxing); generate reports as directed.
• Create new medical record projects in Image Now; collect admission forms and insurance data.
• Serve as clinic liaison with Business Office regarding billing on active accounts.
• Prepare end-of-day summaries and cash deposits; balance cash drawer.
• Check voicemails/emails and respond promptly; log referrals in Referral Database.
• Participate in performance improvement activities and uphold organizational values.

Skills

Customer service

Healthcare experience

Medical terminology

Insurance knowledge

Phone etiquette

Written communication

Education

High school diploma or GED

Tools

Image Now

Referral Database

Job description

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-desk service for our outpatient clinics in the Jacksonville area. You will greet patients, confirm appointments, verify referrals and insurance, collect payments, and support registration and billing activities with a friendly, efficient approach.

As part of a fast-paced team, you will use the Image Now system for medical records, coordinate scheduling, and contribute to daily reporting and performance