Patient Experience & Scheduling Specialist

Brooks Rehabilitation; St. Augustine South (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium customer service for outpatient clinic visits. You will greet patients, schedule therapy sessions, verify referrals, and prepare registration packets.

The role involves maintaining waiting lists, processing payments, and supporting billing with the Business Office. The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with healthcare exposure preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare preferred.
• Medical terminology is a plus.
• Strong verbal and written communication; telephone etiquette.
• Ability to work in a fast-paced environment with empathy.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule therapy appointments, including cancellations and rescheduling.
• Oversee waitlists and verify referrals/insurance.
• Prepare registration packets for initial visits and upload documents.
• Generate daily, weekly, and monthly reports as directed.
• Handle billing issues with the Business Office and process payments.

Skills

Customer service

Verbal communication

Written communication

Telephone etiquette

Empathy

Education

High school diploma or GED

Tools

Image Now

Referral Database

Job description

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium customer service for outpatient clinic visits. You will greet patients, schedule therapy sessions, verify referrals, and prepare registration packets.

The role involves maintaining waiting lists, processing payments, and supporting billing with the Business Office. The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with healthcare exposure preferred.