Patient Services Technician - Rehab & Front Desk

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Brooks Rehabilitation in Jacksonville, FL seeks a Part-Time Patient Service Tech to support therapists, assist patients with exercises, and handle clerical duties in the Riverside Healthy Living Center.

You will maintain a safe, clean treatment area, manage appointments, and perform light office tasks while ensuring patient confidentiality and accurate records. This role requires strong communication and computer skills in a busy outpatient setting.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service or patient-facing roles preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Proficient with basic computer operations and office software.

Responsibilities

• Assist patients with exercises and transfers under therapist direction.
• Communicate patients' status to Therapist directing patient care.
• Clean and maintain treatment areas and equipment.
• Maintain a clean and safe environment; identify hazards.
• Manage the Clinics Appointment Schedule (confirm/change appointments, manage wait list).
• Prepare new patient paperwork and verify information in medical records.
• Pre-register walk-ins, and handle referrals received by Clinic.
• Provide general office support (filing, copying, faxing, supplies).
• Collect patient payments and provide receipts.
• Log referrals and track in the Referral Database.
• Support image now queues and related tasks as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

Brooks Rehabilitation in Jacksonville, FL seeks a Part-Time Patient Service Tech to support therapists, assist patients with exercises, and handle clerical duties in the Riverside Healthy Living Center.

You will maintain a safe, clean treatment area, manage appointments, and perform light office tasks while ensuring patient confidentiality and accurate records. This role requires strong communication and computer skills in a busy outpatient setting.