Patient Service Tech - Rehab & Front Desk Support

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Brooks Rehabilitation is seeking a Part-time Patient Service Tech to support therapists and front-desk operations at the Riverside Healthy Living Center in Jacksonville, FL. You will assist patients with exercises, manage appointment schedules, and maintain a clean, safe treatment environment under therapist direction.

Responsibilities include clerical tasks, patient check-ins, and basic office support while ensuring confidentiality and smooth clinic operations.

Qualifications

• High school diploma or GED required.
• Preferred a minimum of two years of experience in medical/service or hospitality industries.
• Good interpersonal skills.
• Must be able to work in a fast paced environment.
• Proficient in basic computer operations and all office automation equipment.
• Proficient with Microsoft Word and Excel.
• Knowledge of medical terminology, insurance and authorization.
• Manages the Clinics Appointment Schedule (calling patients to confirm or change appointments, managing wait list, scheduling changes).
• Prepare new patient paperwork and confirm all paperwork and verification information is in medical records.

Responsibilities

• Assist patients with exercises and transfers under the direction of the treating therapist.
• Communicate patients' status to the Therapist directing patient care.
• Cleans and maintains treatment areas and equipment throughout the day.
• Maintains confidentiality of patient information.
• Adheres to policies and procedures specific to patient rights.
• Maintains a clean and safe environment; identifies and reports hazards.
• Logs all referrals and tracking in the Referral Database.
• Pre-register all walk-ins, telephone and fax referrals received by Clinic.
• Provide general office support such as filing, copying, faxing, inventory control, and ordering supplies.
• Collects patient responsibility payments, provides receipts.
• Checks and responds to work related voicemail and email timely.
• Other duties as assigned by Manager.

Skills

Interpersonal skills

Customer service experience

Time management

Organizational skills

Fast-paced environment

Strong mobility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Brooks Rehabilitation is seeking a Part-time Patient Service Tech to support therapists and front-desk operations at the Riverside Healthy Living Center in Jacksonville, FL. You will assist patients with exercises, manage appointment schedules, and maintain a clean, safe treatment environment under therapist direction.

Responsibilities include clerical tasks, patient check-ins, and basic office support while ensuring confidentiality and smooth clinic operations.