Patient Service Representative-Jacksonville Float

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Vacation/PTO

Retirement plan

Professional development

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-office support for outpatient clinics in Jacksonville. This role involves greeting patients, scheduling therapy visits, verifying insurance, and coordinating with the Business Office to resolve billing matters.

You will manage registrations, handle payments, and support performance improvement initiatives while maintaining a welcoming, organized clinic environment.

Qualifications

• High school diploma or GED.
• 1 year customer service experience; healthcare preferred.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication; phone etiquette.
• Ability to work in a fast-paced environment with empathy.

Responsibilities

• Greet patients and visitors on arrival.
• Schedule therapy appointments and manage cancellations.
• Verify referrals and insurance information; liaise with CIU.
• Prepare registration packets and ensure paperwork is uploaded.
• Generate daily/weekly/monthly reports.
• Collect patient payments and balance cash drawer.
• Communicate with Business Office on billing issues.
• Maintain inventory and perform light cleaning.
• Log referrals and tracking in Referral Database.
• Support clinic operations and performance improvement activities.
• Provide general office support (filing, copying, faxing).

Skills

Customer service

Healthcare experience

Communication skills

Fast-paced environment

Empathy

Education

High school diploma or GED

Job description

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: Floating across our Outpatient Clinics in the Central & East Jacksonville surrounding areasHours: M-F; hours between 7A-7PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development Programs