Patient Experience & Scheduling Specialist

Brooks Rehabilitation; Daytona Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional De

Development Programs

Job summary

Brooks Rehabilitation in Daytona Beach seeks a Patient Service Representative to deliver premium front-desk service for outpatient visits. You will greet patients, schedule therapies, verify referrals and insurance, prepare registration packets, and ensure accurate documentation in the system.

The role requires a high school diploma or GED and at least 1 year of customer service experience; healthcare exposure is preferred and medical terminology is a plus.

Qualifications

• High school diploma or GED.
• 1 year customer service experience required.
• Healthcare experience preferred.
• Medical terminology is a plus.
• Excellent verbal and written communication including proper telephone etiquette.

Responsibilities

• Greets patients and visitors upon arrival.
• Schedules therapy appointments, including cancellations and/or rescheduling.
• Oversees the clinic waitlist and confirms appointments.
• Verifies referrals and insurance information; works with CIU for urgent verifications.
• Prepares registration packets for initial visits and uploads paperwork.
• Confirms valid physician orders prior to scheduling returns.
• Orders supplies and maintains inventory; stocks clinic.
• Performs light cleaning and general office tasks (filing, copying, faxing).
• Creates new medical record projects in Image Now at admission.
• Generates daily/weekly/monthly reports as required.
• Liaises with Business Office on billing issues.
• Prepares end-of-day summaries and deposits.
• Collects patient payments and balances cash drawer.
• Checks voicemail/email timely.
• Logs referrals in Referral Database.
• Participates in performance improvement activities.

Skills

Customer service

Communication skills

Telephone etiquette

Empathy

Fast-paced work

Education

High school diploma or GED

Tools

Image Now

Job description

Brooks Rehabilitation in Daytona Beach seeks a Patient Service Representative to deliver premium front-desk service for outpatient visits. You will greet patients, schedule therapies, verify referrals and insurance, prepare registration packets, and ensure accurate documentation in the system.

The role requires a high school diploma or GED and at least 1 year of customer service experience; healthcare exposure is preferred and medical terminology is a plus.