Patient Access & Care Coordination Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking a Customer Service Specialist to deliver an exceptional patient experience through efficient intake, registration, and referral management. You will collaborate with Bartram Crossing Administration and multiple service teams to ensure smooth access to care.

The role requires a high school diploma and at least one year in medical office or healthcare operations, with strong communication skills and proficiency in Microsoft Office and imaging

Qualifications

• Minimum of one year in medical office or healthcare operations.
• Demonstrates customer service orientation with strong communication skills.
• Thorough understanding of medical office processes related to patient intake, insurance, scheduling and customer service.

Responsibilities

• Maintains confidentiality of patient information.
• Explains policies and procedures to inform customers of correct processes; transfers calls and takes messages.
• Registers patients with demographics and insurance information; registers patients to the patient portal.
• Creates new medical record projects and scans admission forms.
• Generates daily, weekly and monthly reports as indicated by management.
• Meets and greets patients and families at admission and reviews daily routine and dining options.
• Takes photos of patient at registration.
• Promotes a positive image of Brooks Rehabilitation to outside agencies.

Skills

Customer service orientation

Written and verbal communication

Medical terminology

Insurance and authorization knowledge

Scheduling

Proficiency in Microsoft Office

Education

High School degree

Tools

Microsoft Office

Image Now

Faxing & telephony tools

Job description

Brooks Rehabilitation in Jacksonville, FL is seeking a Customer Service Specialist to deliver an exceptional patient experience through efficient intake, registration, and referral management. You will collaborate with Bartram Crossing Administration and multiple service teams to ensure smooth access to care.

The role requires a high school diploma and at least one year in medical office or healthcare operations, with strong communication skills and proficiency in Microsoft Office and imaging