Outpatient Front Desk Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Vacation/PTO

Retirement plan

Professional development

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-office support for outpatient clinics in Jacksonville. This role involves greeting patients, scheduling therapy visits, verifying insurance, and coordinating with the Business Office to resolve billing matters.

You will manage registrations, handle payments, and support performance improvement initiatives while maintaining a welcoming, organized clinic environment.

Qualifications

• High school diploma or GED.
• 1 year customer service experience; healthcare preferred.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication; phone etiquette.
• Ability to work in a fast-paced environment with empathy.

Responsibilities

• Greet patients and visitors on arrival.
• Schedule therapy appointments and manage cancellations.
• Verify referrals and insurance information; liaise with CIU.
• Prepare registration packets and ensure paperwork is uploaded.
• Generate daily/weekly/monthly reports.
• Collect patient payments and balance cash drawer.
• Communicate with Business Office on billing issues.
• Maintain inventory and perform light cleaning.
• Log referrals and tracking in Referral Database.
• Support clinic operations and performance improvement activities.
• Provide general office support (filing, copying, faxing).

Skills

Customer service

Healthcare experience

Communication skills

Fast-paced environment

Empathy

Education

High school diploma or GED

Job description

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-office support for outpatient clinics in Jacksonville. This role involves greeting patients, scheduling therapy visits, verifying insurance, and coordinating with the Business Office to resolve billing matters.

You will manage registrations, handle payments, and support performance improvement initiatives while maintaining a welcoming, organized clinic environment.