Patient Service Representative-Jacksonville Float (3845)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Vacation/PTO

Retirement plan

Employee discounts

Clinical education programs

Professional development

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium front-desk service for our outpatient clinics in the Jacksonville area. You will greet patients, confirm appointments, verify referrals and insurance, collect payments, and support registration and billing activities with a friendly, efficient approach.

As part of a fast-paced team, you will use the Image Now system for medical records, coordinate scheduling, and contribute to daily reporting and performance

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare experience preferred.
• Medical terminology knowledge is a plus.
• Understanding of insurance/authorizations to support scheduling and billing.
• Excellent verbal and written communication; strong phone etiquette.
• Ability to work in a fast-paced outpatient environment.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule therapy appointments and handle cancellations/rescheduling.
• Verify referrals and insurance information; liaise with CIU for urgent verifications.
• Prepare registration packets for initial visits; verify all paperwork.
• Confirm physician orders prior to scheduling return visits.
• Order supplies and maintain clinic inventory; light cleaning duties.
• Provide general office support (filing, copying, faxing); generate reports as directed.
• Create new medical record projects in Image Now; collect admission forms and insurance data.
• Serve as clinic liaison with Business Office regarding billing on active accounts.
• Prepare end-of-day summaries and cash deposits; balance cash drawer.
• Check voicemails/emails and respond promptly; log referrals in Referral Database.
• Participate in performance improvement activities and uphold organizational values.

Skills

Customer service

Healthcare experience

Medical terminology

Insurance knowledge

Phone etiquette

Written communication

Education

High school diploma or GED

Tools

Image Now

Referral Database

Job description

DescriptionThe Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: F loating across our Outpatient Clinics in the Central & East Jacksonville surrounding areasHours: M-F; hours between 7A-7PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development ProgramsQualifications