Patient Experience Specialist - Optical Lab & Retail

Now Optics; Hinesville (GA); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Life and short-term disability

Two free eyeglasses per year

Friends and Family discounts

Paid time off with seniority

Professional development

Employee recognition programs

Employee Assistance Program (EAP)

Identity theft protection

Pet insurance

Job summary

Stanton Optical is seeking a customer-focused Optical Associate to greet patients, identify needs, and guide them through sales while connecting the retail and clinical services teams. This role supports a fast-growing, private optical retailer with strong values and a team-oriented culture.

As part of the Stanton Optical family under Now Optics, you will contribute to delivering affordable eyewear, participate in promotions, and benefit from a comprehensive benefits package and career

Qualifications

• 2+ years of experience delivering outstanding customer service.
• Associate degree or advanced certification (or enrollment) required.
• Ability to communicate effectively with diverse groups.
• Active listening, rapport-building and empathy.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales.
• Foster partnership between retail and professional services.
• Schedule appointments, enter patient history and perform pre-tests.
• Assist management with patient complaint resolution and status updates.
• Ensure brand standards and housekeeping in-store and lab areas.
• Edge stock lenses and deliver accurate orders on time.
• Report equipment issues and notify management.
• Maintain delivery time commitments to patients (Now Service).

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Team collaboration

Multitasking

Flexibility

Education

Associate degree or higher

Job description

Stanton Optical is seeking a customer-focused Optical Associate to greet patients, identify needs, and guide them through sales while connecting the retail and clinical services teams. This role supports a fast-growing, private optical retailer with strong values and a team-oriented culture.

As part of the Stanton Optical family under Now Optics, you will contribute to delivering affordable eyewear, participate in promotions, and benefit from a comprehensive benefits package and career